Here you will find the answers to the most Frequently Asked Questions.

If you have a question and reading this page doesn’t help you, do not hesitate to Contact us.

What are the delivery charges for orders from the Online Shop?
To know more about the delivry charges for orders from the Online Shop according to the country where you want to receive your KUERO's items, please check our Shipping Policy.
Which payment methods are accepted in the Online Shop?
You can pay using all the credits cards type (Visa, Master Card, Diners Club International, American Express...). If you would like to order and pay by making a direct deposit in our bank account, please fill the contact form or write to us at this adress :
How long will delivery take?
The delay of the delivry depends on the avaibility of the products you asked for, and on the country of reception of your KUERO's items. You can check your Shipping Policy to know more about the delay of our worldwide delivry. After you ordering, you'll receive a message with the exact delay of delivry of your product. If you are in a hurry and you to check the avaibility of a product, please contact us and we will be please to answer as fast as we can and do everything we can to provide you the item as soon as possible.
How secure is shopping in the Online Shop? Is my data protected?
Shopping in the Online Shop is more than 100% secure. Thanks to the Visa certification, your data are totaly protected. KUERO's website have the most secure encrypting data program, to make sure that no one is going to enter to the protected area of our website.
What exactly happens after ordering?
After ordering, you will receive a order confirmation to the e-mail that you give us to create you an account on our KUERO's website. After the product sent, you will receive a tracking number, to be able to follow your KUERO's items, from our shop, to the delivry adress.
Do I receive an invoice for my order?
Every order made on KUERO's website generate an electronic invoice, that you'll receive in your mailbox, once that your payment has been accepted.